Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to betting sites not on GamStop for readers in Great Britain, so the questions we receive are usually about our content, not about individual betting accounts.

What we can help with

Use the contact details published in the site footer or the contact form, if one is shown on this page, for any of the following:

• Corrections. If an offer, condition, payment method or regulatory point on ponds4fish.co.uk looks out of date or wrong, tell us which page and what you found. Our facts were last checked on 1 October 2026, and bookmaker terms change often.
• Questions about our guides. If a term such as wagering requirements, minimum qualifying odds or KYC checks is unclear, ask and we will explain it.
• Feedback and topic suggestions. Tell us which markets, bet types or payment questions you would like covered.
• Business and editorial enquiries. Introduce your organisation and say what you have in mind. Commercial relationships do not decide our rankings, and commission does not buy position.

What to include in your message

1. The page address or title you are writing about.
2. The exact statement or figure in question.
3. Where you saw something different, such as the bookmaker's own terms page, and roughly when.
4. Whether you would like a reply, and how.

Please do not send passwords, full card numbers or identity documents. We will never need them.

What we cannot do

We are an independent information site, not a bookmaker, and we do not operate any betting accounts. That means we cannot:

• Release, speed up or investigate a withdrawal or bonus on your account.
• Reverse a bonus decision or account closure.
• Act as a go-between with a bookmaker.
• Guarantee winnings, payouts or outcomes at any site we cover.

If you have a problem with a bookmaker

Start with the operator's customer support, then use its formal complaints procedure. Keep screenshots of the bonus terms you accepted, your transaction history and all correspondence. Check the licence details in the site's footer too. A site that accepts British customers is not necessarily authorised by the UK Gambling Commission to serve them, and operators holding only overseas licences do not give you the protections of the British system, including access to its approved dispute resolution routes. Our guide to non GamStop casinos goes into this in more depth.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please talk to someone. GamCare offers free, confidential support through its National Gambling Helpline on 0808 8020 133, and BeGambleAware provides further information. GAMSTOP lets you self-exclude from UK-licensed sites, and tools such as deposit and loss limits and gambling blocking software can add protection. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet.

What to expect after you write

A member of the editorial team reads each message. We do not publish a guaranteed response time, but we aim to reply to genuine questions and to fix confirmed errors promptly, with the page updated to show the change. We may not reply to messages that ask for betting tips, account help or promotional placements outside our editorial standards.